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Customer service

You can reach customer service in several convenient ways.

Current Humana Medicare Advantage and commercial enrollees can call 800-758-5002 (TTY: 711). We're available Monday through Friday from 8 a.m. to 9 p.m., Eastern time. Our phone system may answer your call after hours and on Saturdays, Sundays and some holidays.

Prospective Humana MA PPO enrollees can call 800-824-8242 (TTY: 711). We're available Monday through Friday, 8 a.m. to 9 p.m., Eastern time.

UAW Trust members can call Retiree Health Care Connect at 866-637-7555.

Mailing address

Please send written correspondence and/or claims to:

Humana Inc.

P.O. Box 14601

Lexington, KY 40512-4601