Customer Care department

800-233-4013

Monday – Friday, 8 a.m. – 6 p.m., Eastern time

Annual Enrollment team

855-811-0409

Monday – Friday, 8 a.m. – 8 p.m., Eastern time

Where to file a Grievance or Appeal

For Humana Employer Plans

Via Mail:

Humana Grievances and Appeals

P.O. Box 14546

Lexington, KY 40512-4546

Via Phone:

To file an oral grievance or appeal, call the Customer Care phone number on your Humana member ID card.

Download the Grievance/Appeal Request Form here:

Grievance/Appeal Request Form – English

Grievance/Appeal Request Form – Spanish