You and your Medicare-eligible family members can benefit from the comprehensive healthcare program that KPPA and Humana provides.
Continue reading to learn about your plan benefits, additional resources and how to get in touch with Humana to answer any of your questions.
If you would like to make a change, call KPPA at 800-928-4646. You can call Monday – Friday, 8 a.m. – 4:30 p.m., Eastern time.
Note: If you have a Medicare-eligible plan in 2025 and do not wish to change or waive coverage, no application is necessary for 2026 plan year.
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Use Humana’s Find care tool to help find nearby doctors, hospitals and other healthcare providers in the Humana network. You can get phone numbers, addresses and maps, customize your search by specialty and see the distance from your home or work.
Locate a pharmacy in your area by selecting the link below, using a ZIP code or your Humana member ID. Then select the Humana Medicare Employer Plan (Group) Network.
You will have access to view and print your ID cards via the website or mobile app within 10 working days of enrollment. Go to Humana.com and sign in/register for
Taking your medicine every time as prescribed by your doctor can help you manage your conditions and reduce the risk of complications. Forgetting to take your medicine or skipping doses for conditions such as high blood pressure or heart disease may lead to unwanted results. For example, missing doses may increase your risk of heart attack, stroke, kidney failure or other health problems.
For information and helpful tips, review
It's covered by your Humana Medicare plan.
Make the most of your plan. It's worth it to use all the benefits of your coverage, especially your Annual Wellness Visit. There's no cost to you, and you can earn $25 in rewards from Go365 by Humana® for completing your visit.
Your Annual Wellness Visit is a great way to create a personalized plan for managing your health. It is not a typical checkup or physical. It's a relaxed conversation between you and your doctor—with more time to focus on protecting your overall wellness and health.
You can also schedule a preventive physical examination each calendar year. This includes a head-to-toe checkup, medical history, routine tests and screenings as recommended by your doctor.
Don’t have a doctor or want to switch?
Learn more:
If you need copies of your official Form 6200, 6131, 6256, or any other forms through KPPA; please visit
Discover your path to wellness. Go365 by Humana® gives you personalized activities, as well as tracking, support, and rewards, to keep you inspired along the way. Get detailed information about the Go365 wellness and rewards program available to you.
Go365 Wellness Coaching is also available to assist with weight loss, quitting tobacco and may other areas to help reach your health and well-being goals.
Your Humana Medicare Advantage Plan includes the SilverSneakers® Fitness Program for a free fitness membership at participating fitness centers.
Receive 28 nutritious meals delivered to your door at no cost – courtesy of Humana – after an overnight hospital or nursing facility stay. Choose from regular, diabetic, puree, vegetarian, kosher and renal-supportive meal options.
Call the Humana Well Dine food program at 866-96MEALS (866-966-3257). You can reach us Monday – Friday, 8 a.m. – 9 p.m., and Saturday, 9 a.m. – 5 p.m., Eastern time.
Humana Care Management is a service offered through your Humana plan at no extra cost for Humana Medicare Advantage members with a qualifying condition. Our care managers will talk with you and help you make the best choices regarding your health. Eligible members will develop a care plan with a care manager, who will check in on a member's progress. We will then follow up to help make sure the service is working for you.
Your primary care provider and your specialist may offer virtual visits. Virtual visits connect you with your healthcare provider via telephone or video chat using your phone, tablet or laptop.† With virtual visits, you can talk with a provider from the comfort of your home. These visits are private, secure and confidential.
Providers are available to treat many conditions, including, but not limited to:
Virtual visits may be able to address other needs, including changes to medicines and refills, ordering labs, tests or screenings, and help with the management of chronic conditions.‡
Call your provider to find out if they offer virtual visits and if so, what you need to do to get started.
If you don’t have a primary care provider or if your PCP doesn’t offer virtual visits, you can use the “
* Behavioral health visits are by appointment.
† Standard data rates may apply.
‡ Not all in-network providers offer telehealth services.
You can call Humana Customer Care at 855-267-1935 (TTY: 711), Monday – Friday, 8 a.m. – 9 p.m., Eastern time.
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If you’re new to MyHumana, register by using your Humana ID number or your Medicare number. Register now
For eligibility and premium questions, call Kentucky Public Pensions Authority at 800-928-4646, Monday – Friday, 8 a.m. – 4:30 p.m., Eastern time.
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Some links on this page may take you to Humana non-Medicare product or service pages or to a different website.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, ethnicity, marital status, religion, or language. We also provide free language interpreter services. See our full
Humana is a Medicare Advantage PPO organization and a stand-alone PDP prescription drug plan with a Medicare contract. Enrollment in any Humana plan depends on contract renewal.
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