Our team is standing by to answer your questions and provide the information you need. You can find specific contact information about your plan and your programs.
The Customer Care department is staffed by representatives who are familiar with the providers and services of our vision plans. Please call the customer care department whenever you have questions or need additional information that is not provided through the website. Representatives are available Monday-Friday, 8 a.m. – 6 p.m., Eastern time.
Vision: 877-320-1235 (TTY: 711)
If you are seeking reimbursement for out-of-network charges, please send your form to:
First American Administrators
ATTN: OON Claims
P.O. Box 8504
Mason, OH 45040-7111
If you need to submit a written grievance, please use the following address:
Vision Claims Grievance and Appeals
P.O. Box 14638
Lexington, KY 40512-4638