You and your Medicare-eligible family members can benefit from the comprehensive healthcare program that Metro Nashville and Davidson County Government and Humana provides.
Continue reading to learn about your plan benefits, additional resources and how to get in touch with Humana to answer any of your questions.
2026 Annual Notice of Change - Coming soon
2026 Evidence of Coverage - Coming soon
Use Humana’s Find care tool to help find nearby doctors, hospitals and other healthcare providers in the Humana network. You can get phone numbers, addresses and maps, customize your search by specialty and see the distance from your home or work.
Locate a pharmacy in your area by selecting the link below, using a ZIP code or your Humana member ID. Then select the Humana Medicare Employer Plan (Group) Network.
Taking your medicine every time as prescribed by your doctor can help you manage your conditions and reduce the risk of complications. Forgetting to take your medicine or skipping doses for conditions such as high blood pressure or heart disease may lead to unwanted results. For example, missing doses may increase your risk of heart attack, stroke, kidney failure or other health problems.
For information and helpful tips, review
It's covered by your Humana Medicare plan.
Make the most of your plan. It's worth it to use all the benefits of your coverage, especially your Annual Wellness Visit. There's no cost to you, and you can earn $25 in rewards from Go365 by Humana® for completing your visit.
Your Annual Wellness Visit is a great way to create a personalized plan for managing your health. It is not a typical checkup or physical. It's a relaxed conversation between you and your doctor—with more time to focus on protecting your overall wellness and health.
You can also schedule a preventive physical examination each calendar year. This includes a head-to-toe checkup, medical history, routine tests and screenings as recommended by your doctor.
Don’t have a doctor or want to switch?
Learn more:
We want to make sure you have the right treatment for your condition, so there may be times when it’s necessary to get approval from Humana before getting a prescription filled. Your doctor or healthcare provider can contact Humana Clinical Pharmacy Review (HCPR) for approval at 800-555-CLIN (2546), Monday – Friday, 8 a.m. – 8 p.m.
Humana’s Personal Health Coaching program connects you with an expert who will help you create a personalized action plan for a host of lifestyle changes. Your coach will use trackers, calendars, assessments and a comprehensive health-resources library to help you set achievable goals for:
As a care provider to a friend or family member who is ill, elderly or disabled, you may benefit from our caregiver resource center. The more information you have about the diseases and conditions you’re dealing with, the better you can meet the challenges you may face.
If you have questions about your plan, our Customer Care representatives are ready to help you.
Here are just a few ways we can help:
To reach our Customer Care representatives, please call us at 888-899-0102 (TTY: 711). You can call Monday – Friday, 7 a.m. – 8 p.m., Central time.
Discover your path to wellness. Go365 by Humana® gives you personalized activities, as well as tracking, support, and rewards, to keep you inspired along the way. Get detailed information about the Go365 wellness and rewards program available to you.
Your Humana Medicare Advantage Plan includes the SilverSneakers® Fitness Program for a free fitness membership at participating fitness centers.
Receive 28 nutritious meals delivered to your door at no cost – courtesy of Humana – after an overnight hospital or nursing facility stay. Choose from regular, diabetic, puree, vegetarian, kosher and renal-supportive meal options.
Call the Humana Well Dine food program at 866-96MEALS (866-966-3257). You can reach us Monday – Friday, 8 a.m. – 9 p.m., and Saturday, 9 a.m. – 5 p.m., Eastern time.
Humana Well Dine Flyer Coming soon
Humana Care Management is a service offered through your Humana plan at no extra cost for Humana Medicare Advantage members with a qualifying condition. Our care managers will talk with you and help you make the best choices regarding your health. Eligible members will develop a care plan with a care manager, who will check in on a member's progress. We will then follow up to help make sure the service is working for you.
Your primary care provider and your specialist may offer virtual visits. Virtual visits connect you with your healthcare provider via telephone or video chat using your phone, tablet or laptop.† With virtual visits, you can talk with a provider from the comfort of your home. These visits are private, secure and confidential.
Providers are available to treat many conditions, including, but not limited to:
Virtual visits may be able to address other needs, including changes to medicines and refills, ordering labs, tests or screenings, and help with the management of chronic conditions.‡
Call your provider to find out if they offer virtual visits and if so, what you need to do to get started.
If you don’t have a primary care provider or if your PCP doesn’t offer virtual visits, you can use the “
* Behavioral health visits are by appointment.
† Standard data rates may apply.
‡ Not all in-network providers offer telehealth services.