Our team is ready to answer your questions and provide the information you need. You can find specific contact information about your plan and your programs.
Customer Care
Our Customer Care department is staffed with representatives familiar with the providers and services of your vision plan. If you have questions or need additional information that is not provided through the website, please call 800-939-5369, Monday -Friday, 8 a.m. – 9 p.m., Eastern time.
Vision out-of-network claims
If you are seeking reimbursement for out-of-network charges, please send your form to:
Humana Vision
Attn: OON Claims
P.O. Box 14311
Lexington, KY 40512-4311
Written grievances
If you need to submit a written grievance, please use the following address:
Grievance and Appeals
P. O. Box 14729
Lexington, KY 40512-4729