Humana has Customer Care specialists to help you learn about your Medicare Advantage plan and understand your medical coverage, provider networks and related services.
For information about the Board of Pensions healthcare coverage for 2024, please contact Humana Group Medicare Customer Care at 855-273-0021 (TTY: 711), Monday through Friday, 8 a.m. to 9 p.m., Eastern time.
If you have questions about your eligibility or subscription rates, please call The Board of Pensions at 800-773-7752 (800-PRESPLAN), Monday through Friday, 8:30 a.m. to 6 p.m., Eastern time.
You have a choice of pharmacies for prescription retail and mail-order services. CenterWell Pharmacy® is one mail-order pharmacy option. With a mail-order pharmacy, like Centerwell, your medications will securely ship to your home. Using a mail-order service may help you follow your prescribed treatment schedule with convenient, no-contact mail delivery. Also, some in-network pharmacies, like Centerwell, offer order tracking, refill reminders and automatic refills. See if a mail-order pharmacy, like CenterWell Pharmacy, is right to meet your prescription needs. Other pharmacies are available in the network.
If you’d like to learn more about CenterWell Pharmacy, or find another pharmacy in your plan’s network, check out these resources.
For certain services and procedures, your provider or hospital may need to get advance approval from Humana before your plan will cover any cost. This is called prior authorization. You can access a list of services and procedures that require prior authorization at
We want to make sure you have the right treatment for your condition, so there may be times when it’s necessary to get approval from Humana before getting a prescription filled. Your doctor or healthcare provider can contact Humana Clinical Pharmacy Review (HCPR) for approval at 800-555-CLIN (2546), Monday through Friday, 8 a.m. to 8 p.m. Eastern time.
Connect with a healthcare provider or behavioral health professional* virtually.
Your primary care provider (PCP) and your specialist may offer virtual visits.
If you don’t have a PCP or if your PCP doesn’t offer virtual visits, you can use the
* Behavioral health visits are by appointment.
† Standard data rates may apply.
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Other pharmacies may be available in our network. You can locate network pharmacies by visiting Humana.com/finder/pharmacy.
Some links on this page may take you to Humana non-Medicare product or service pages or to a different website.